Frequently Asked Questions
⇒ How do I order from SIDD?
The best way is to contact me directly at chris@sidd.ca. I'll get back to you right away with payment and shipping info - just let me know what you want, and where you want it shipped to. This way I can also manage all licenses manually, and address any questions you might have personally.
⇒ What kind of wood and finish do you use?
I've chosen the most suitable and eco-friendly material and finish options, according to the specifics of each individual piece. The specs for each piece are described in detail on that product's webpage.

For all pieces, we use FSC certified and locally sourced wood (that's REAL wood, not fibreboard, plastic or any other synthetic), and finish with all natural, non-toxic oils and/or beeswax.

⇒ Shipping Policies
I will do everything in my power to ensure that your order gets to you in the fastest, most economical and safest possible manner. No profit is made from shipping here, so if you can find a better price than I can, just let me know and I'll be happy to ship with your choice of courier.

I am also happy to ship to any country, except where prohibited by international trade law.
⇒ Return Policy
You are ordering something that is made BY HAND by an actual person - there are no manufacturing robots or sprayed-on-faux-finishes here. As such, though I am meticulous about my work, you should still expect visibility of grain, variations, etc. In short, you should expect your order to look like it's been hand-crafted, and please realize that it will look like real wood - a natural material - rather than plastic or imitation wood. And since each piece is custom made to order, and the majority of the selling price goes to materials, all sales are of course final.
⇒ Where else can I find SIDD furniture?
Nowhere.

We're so new that the only place you get get SIDD products is right here, for now. When you contact us, you'll be talking to the person who will be designing and/or building your piece.

If you are a distributor or retailer looking to carry SIDD products, or you'd like to hire me for custom design work, please contact me.
⇒ Where are your products manufactured?
Right here.

The studio and workshop is located in Tolborton forest, along the Ottawa River at Constance Bay, Ottawa. Everything here is designed in-house, and hand-built here with painstaking attention to detail.

SIDD pieces are not 'manufactured'. They are crafted.
⇒ So SIDD uses "Certified Sustainable" wood... what does that mean?
FSC is an independent, non-governmental, not for profit organization established to promote the responsible management of the world’s forests. Certified products are independently assessed to assure consumers that they come from forests that are managed to meet the social, economic and ecological needs of present and future generations.

Only FSC
• prohibits conversion of natural forests or other habitat around the world
• prohibits the use of highly hazardous pesticides around the world
• prohibits the cultivation of genetically modified trees (GMOs)
• respects the right of indigenous peoples around the world
• ensures that any wood taken from the forest is replanted and replenished
• controls each certified operation at least once a year – and if they are found not to comply, the certificate is withdrawn

Check out the FSC Principles and Criteria for more detail about FSC's requirements.
⇒ I have a not-so-frequently-asked question...
If you have any questions that we didn't cover here, just give me a quick email.

I'll get back to you ASAP with a clear, obligation-free answer.
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